1. Overview
We want you to be fully satisfied with your purchase. If you are not satisfied, you may request a return or refund under the conditions outlined below.
2. Return Perio
You have 14 days from the date of delivery to request a return, in accordance with applicable consumer protection laws.
3. Eligibility for Returns
To be eligible for a return:
- The item must be unused and in its original condition
- The item must be returned in its original packaging
- Proof of purchase is required
We reserve the right to refuse returns that do not meet these conditions.
4. Non-Returnable Items
The following items cannot be returned:
- Digital products (downloads, online courses, software) once accessed or downloaded
- Gift cards
- Personalized or custom-made items
5. Refund Process
Once your return is received and inspected:
- We will notify you of the approval or rejection of your refund
- If approved, your refund will be processed within 5–10 business days
- The refund will be issued to your original payment method
6. Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- Shipping costs are non-refundable
7. Damaged or Incorrect Items
If you receive a defective or incorrect item:
- Contact us within 48 hours of delivery
- Provide photos as proof
- We will arrange a replacement or full refund at no additional cost
8. Exchanges
We only replace items if they are defective or damaged. For exchanges, please contact us.
9. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your payment provider
- Then contact us for assistance
10. Contact
For return or refund requests, please contact us at:
aitadiplo@gmail.com